Privacy Policy

Privacy Policy

Last updated: October 2025 — SA Steel Yard

1. Introduction

SA Steel Yard ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and secure personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.sasteelyard.com.au, contacting us, or purchasing our products or services, you agree to this policy.

2. What personal information we collect

We collect only the personal information that is reasonably necessary for our business operations, including:

• Your name, phone number and email address.
• Company or business name (if applicable).
• Billing, payment and delivery information.
• Information you provide when you contact us by phone, email, or in person.
• Website usage and technical data (via cookies and analytics).

3. How we collect personal information

We collect personal information when you:

• Make an enquiry or request a quote through our website, by phone or in-person.
• Place an order or make a payment.
• Subscribe to newsletters or marketing communications.
• Apply for trade terms or an account with us.
• Interact with us on social media.
• Visit our website (cookies and analytics may collect technical data).

If you choose not to provide certain information, we may be unable to provide some products or services.

4. Why we collect and use your information

We use personal information for purposes including but not limited to:

• Processing and fulfilling orders, payments and deliveries.
• Responding to enquiries and providing customer support.
• Managing customer accounts and trade relationships.
• Sending marketing communications where you have consented to receive them.
• Improving our services, website and customer experience.
• Meeting legal and regulatory obligations.

5. Disclosure of personal information

We may disclose personal information to third parties that help us run our business, such as:

• Delivery and freight providers.
• Payment processors and banks.
• IT, hosting and cloud service providers.
• Professional advisers (accountants, auditors, lawyers).
• Government agencies and regulators where required by law.

We do not sell or rent personal information. Where we use overseas service providers (for example cloud-hosting), we take reasonable steps to ensure they protect personal information in a manner consistent with Australian privacy obligations.

6. Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures include secure storage systems, restricted access and technical safeguards such as encryption where appropriate.

No transmission over the internet can be guaranteed to be 100% secure; if you have concerns about sending sensitive information electronically, please contact us to discuss alternative methods.

7. Access and correction

You may request access to or correction of the personal information we hold about you. To protect privacy and security, we may request proof of identity before providing access or making changes. We will respond within a reasonable timeframe and advise if we are unable to comply with a request.

8. Cookies and website analytics

Our website uses cookies and analytics tools to collect usage and technical information (for example page views, device type and session duration) to help improve the site and our services. You can control cookies through your browser settings; disabling cookies may affect site functionality.

9. Direct marketing

We may send marketing communications about products, promotions or news if you have consented to receive them. Every marketing message will include an easy option to opt out (for example an unsubscribe link). You may also contact us directly to stop marketing communications.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always available on our website and will include the date the policy was last updated.

11. How to contact us

If you have questions, requests or complaints about this Privacy Policy or our information handling practices, please contact:

If we cannot resolve your complaint, you may refer the matter to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.